Getting Started with Informativ

Welcome to Informativ

Informativ is yours — the business infrastructure you run your own box office, booking engine, store, rental desk, appointment book and fleet on, from one dashboard. Your capacity, your transactions, your settlement and your standing live in one system of record, so they agree with each other. Follow this guide to get started quickly.

1. Create Your Account

You can register using your email, your Google account, or Sign in with Apple (on the website and in the iPhone app). With email, you'll receive a verification email after registering — click the link to verify your address. Google and Apple have already verified your email, so there's no extra step. If you choose Apple's Hide My Email, your account uses an Apple relay address that forwards to your real inbox, and you'll keep signing in with Apple.

Important: Once verified, the system automatically assigns you the USER role and creates your primary contact_details record with your email.

Right after that, you'll see a one-time "Here to…" screen with a few quick yes/no questions (run your own box office, booking engine, rental desk, store, appointment book, wholesale counter, or fleet desk, build your own artist page, text your own customers by SMS, or earn on the side as a sales partner) - every service Profile → Feature Access offers, except any the platform has switched off. Answering yes turns on the matching feature for you immediately — the same thing Profile → Feature Access does, just asked up front. You can skip it and decide later; nothing is locked behind it.

2. Complete Your Profile

Navigate to your Dashboard → Profile. Fill in:

• Personal Information – First name, last name, display name, username. Your username is your public link — informativ.co.za/u/your_username — so it can only use letters, numbers, dashes and underscores (at least 3 characters). If you change it later, your old links keep redirecting to the new one.
• Contact Details – Phone number, WhatsApp number, social media links (Facebook, Instagram, LinkedIn). These are auto-formatted into clickable URLs.
• Company Details – Company name, registration number, VAT status.
• Profile & Cover Photos – Upload images (automatically compressed via Intervention Image).

3. Enable Feature Access (Roles)

Informativ uses a feature-opt-in model. Under Profile → Feature Access, toggle the services you need:

• Event Management – Grants the ORGANIZER role.
• Venue Management – Grants the VENUE_MANAGER role.
• Artist Profile – Grants the ARTIST role and creates an ArtistProfile record.
• Equipment Management – Grants the LESSOR role and allows listing equipment.
• Provider Management – Grants the PROVIDER role for offering bookable services.
• Transport Management – Grants the FLEET_PROVIDER role and creates a fleet profile for managing vehicles and delivery requests.
• SMS – Grants the SMS_SENDER role: buy SMS credits, send single or bulk messages, and keep reusable contact groups. It only appears when the platform's SMS service is switched on and its provider credentials are set. The sender name recipients see is set by the platform, the same for everyone — there is nothing to choose when you send. Available on the dashboard and in the mobile app, under More → SMS.

You can toggle these roles on or off at any time.

Your Public Profile Page

Everything you offer publicly — your artist profile, events, booking page, shop, equipment for hire, venues, and delivery service — is gathered on one page at informativ.co.za/u/your_username. It's the one link to put in your bio or on a business card, and Profile → My QR Code has a "Public Profile (everything)" QR code for it. Each section only appears once that page is published, and the profile page itself goes live as soon as you have at least one published page. Shortcuts: /u/your_username/book opens your booking page and /u/your_username/deliveries opens your delivery request page.

4. Explore the Dashboard

Your dashboard provides a unified view of your tickets, bookings, rentals, and financial balances. Use the sidebar to access specific management tools.

Wherever you're writing longer content — a venue, event, or product description, a policy, and similar fields — look for the "Improve with AI" box just below it. Type an optional instruction (or leave it blank to just fix grammar/clarity) and it'll fill the field with a suggestion for you to review and edit before saving; nothing is ever saved automatically.