Vendor Stalls: Booking a Stall at an Event

Vendor Stalls

As a Vendor, you can book market and exhibition stalls at events, in addition to running your own online store — the two are independent of each other.

Setting Up Your Vendor Profile

Enable Vendor in Profile → Feature Access to get the VENDOR role, then go to Dashboard → Vendor Profile and select your vendor type(s):

• Food & Beverage – sells food or drinks for consumption on site.
• Merchandise & Crafts – sells physical goods, crafts, or merchandise.
• Commercial Exhibitors – promotes or sells products/services on behalf of a business or brand.
• Activity Provider – runs a paid or free activity, game, or experience for attendees.

Certificate of Acceptability

Only Food & Beverage vendors need to submit a Certificate of Acceptability. Upload it on your Vendor Profile and click Submit for Verification — a root admin reviews it, and you can book stalls once approved. Other vendor types are confirmed automatically with no certificate needed.

Publishing Your Store

Your online store (see Merchandise Store) only becomes shareable once you hit Publish store on Dashboard → Vendor — the button unlocks once your vendor type(s) are set, your certificate is approved (food & beverage only), you have a username, at least one published product, and approved banking details (Profile → Banking). The dashboard lists anything still missing, and Unpublish takes the store offline again immediately. Stall bookings are independent of the store and only need the certificate step above.

Booking a Stall

On an event that offers stalls, choose a stall package — organizers price these by proximity tier (e.g. Premium, Standard) and each includes a set number of employee tickets for ticketed events. If you're bringing more staff than that, select the extra event ticket(s) you need — and, if the event sells paid cooler box entry, cooler box entries for those staff too — right there on the checkout page; they're paid for together with your stall in one payment, with no separate Stall Bookings commission charged on the combined total. Pay online to confirm your booking.

Your Bookings

Track everything you've booked from Dashboard → My Stall Bookings, including an invoice for each one.

Cancelling a Stall

You can cancel a stall booking yourself from Dashboard → My Stall Bookings until the event starts - the stalls go back on sale for other vendors. Cancel at least 7 days before the event and the stall price is refunded in full to the card you paid with; cancel later and nothing is refunded. Employee tickets you bought with the stall stay valid and aren't refunded. Cancelling 2 or more paid stall bookings within 2 weeks costs 2 points on your Vendor standing (see Points & Account Standing).

Organizer Reviews

After the event, the organizer can review how you ran your stall. A review above 3 stars earns your Vendor standing a point; below 3 stars costs one.